I haven't touched that code in quite awhile. In my case I had multiple online forms that were posting to a endpoint, so my endpoint was catching json post data and creating a ticket using the Osticket API. forminternalname was just a variable I was collecting and not part of OsTicket.Looking at what is running now here is what is being posted, so you can give that a shot?$data = array( "alert" => "true", "autorespond" => "true", "source" => "API", "name" => "$support_name", "email" => "$support_email", "subject" => "$support_subject", "message" => "data/html;charset=utf-8,$support_message" );