We are using osTicket 1.9.1.Here the workflow that results in unwanted email notifications:1. User A creates a ticket by email to our osticket email address with user B added to CC email field.2. This results in a new ticket for User A which includes User B as collaborator.3. osTicket sends out an email to User A, confirming that the ticket was created, defined in "New Ticket Auto-response" template4. User A replies to the newly created ticket to add some extra information5. osTicket sends out an email to user A confirming the new message was received, defined in "New Message Auto-response" template6. osTicket sends out an email to user B informing him about the new message from collaborator user A, defined in "New Activity Notice" template7. User B replies to the ticket8. osTicket sends out an email to user A informing him about the new
message from collaborator "", defined in "New Activity Notice"
template9. osTicket sends out an email to user B confirming the new message was
received, defined in "New Message Auto-response" template10. osTicket sends out an email to user B informing him about the new
message from collaborator "", defined in "New Activity Notice" templateUp to step 9 all is fine, but we don't understand why user B gets informed about a new message from unknown user (%{poster.name} is empty). He should only get informed, that his message was received (step 9). It does make no difference if user B responds via osTicket link or directly by email reply.Our new activity template looks like this:The collaborator %{poster.name} created a new message for ticket #%{ticket.number}---%{message}---Use this link to reply: %{recipient.ticket_link}Is there a bug or can we configure it somehow, so that no activity notifications are sent to the user which is responsible for the activity?