Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

New ticket - cache remembers incorrect match of name and email addy. How to remove same

Love OS ticket.

I have an issue, somewhere an age ago I created a ticket with Person Name X linked to my email address. When logging a new ticket, and typing in my email address it shoes this other Person Name X name instead of my name. How do I remove this "remembered" name and link?

Hope what I type makes sense.



    • View a ticket with that user as the owner -or- go to Users -> search for user. 
    • Edit the user.
    • Change the email address.
    • Click Update User
Sign In or Register to comment.