osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
staff reply to email notifications
We are using osticket for our support system for several month, and it is really great !
I have a question about what is expected when staff replies to an email notification (of ticket creation, or client reply). We noticed than is some cases, the staff reply was added as an internal note to the ticket, and sometimes a new ticket was created for the staff email. Is this an known behavior, a configuration problem on our server ?
It would be very convenient if staff replies could turned into public reply to the ticket !
(we are using osTicket v1.9.1)
Thanks in advance