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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] [1.9.1] Email Smtp problem.

Hello, i configured my mail in osticket like this:

status: enable
port number= 587
authentication required = no ( if i check YES they said ssl dont support autenthication)

eader spoofing = No

when i use an osticket function who send email, nothing work, i dont receive mail... and in the dashboard=>system logs say =>
unable to email via smtp: [my gmail] failed to set sender my gmail [SMTP: invalid response code received from server (code: 530, response 5.7.0 must issue a STARTTLS command first. fn1sm15190499wib 18 - gsmtp)]

iMAP is active in my gmail adress and in my php.ini, and email fecthing works good !
can you help me to repare this error please ?

config = wamp, apache 2, windows xp


  • edited June 2014
    i can add my mail setting here =>

    default template set: osticketdefault template(html)
    defautsystem email: my gmail
    defaut alert mail:
    my gmail
    admin email adress:

    email fetching: enable     fetch on autocron: enable
    strip quoted reply: disable
    reply separator tag: - replay above this line -
    emailed tickets priority: disable
    accept all emails : enable
    accept email collaborators: enable

    defaut MTA:
    my gmail

    i can't write the port number at 465 , when i click save, the page load until the infinite...
  • "when i click save, the page load until the infinite..."

    Please consult your PHP and Apache error logs.
  • edited June 2014
    hello the solution was ;

    - enable authentication
    - enable extension php_openssl in  wamp=> php => php extension

  • Great.  I'll mark this thread as resolved and close it.  Please feel free to start a new thread if you have another question, comment, etc.
This discussion has been closed.