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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Change ticket ownership massively

Hi!
I have a list of 130+ tickets that I would like to change ownership. After upgrading to 1.9.1 I would like to organize the user list and I see a lot of tickets under misspelled emails from the users itself that I wish to transfer the ownership to the correct email account, then delete the misspelled account from the user database.

Any ideas out there?


Comments

  • edited June 2014
    Did you looked into correcting user's info directly in database?

  • I looked a little bit into it but by manually editing the database I feel I run the risk of corrupting the data if the changes are not exactly made as the OsTicket system does. Meaning, I could change a field but maybe that field is reference to a different one, etc..

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