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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Every popup/tool tip is showing new ticket page.

Below are 2 pictures that show every time show new ticket window.
even when i click on add new user in staff panel it shows the same.

Server Information
osTicket Versionv1.9.1 (0e29c8d)
Server SoftwareApache/2.4.7 (Unix) OpenSSL/1.0.1e-fips PHP/5.5.8
PHP Version5.5.8
MySQL Version5.1.73




  • Even after sign In, user want to create new ticket and select help topic from dropdown system open the welcome page.
  • It looks to me like your server is not properly handling ajax requests. Are you running suhosin by chance?  or doing anything with like mod redirect etc?
  • I am doing nothing only simple installation with no plugin/mod. 
    i m using linux OS.

    for  Suhosin checking I m using below code:

    if ( extension_loaded( "suhosin" ) && ini_get( "suhosin.get.max_value_length" ) ) {
       // suhosin is active, thus
       echo "suhosin is active";
       // do something meaningful with ini_get( "suhosin.get.max_value_length" )
    }else echo "suhosin is In-active";

    Result : suhosin is In-active
  • Are you seeing any errors anywhere?  [Webserver error log]
  • It seems like there is something misconfigured with Apache. It's serving the client portal index.php page when scp/ajax.php was requested.
  • i have osticket-error_log in which i found

    [Tue Jun 17 08:40:23.115566 2014] [access_compat:error] [pid 25119:tid 139887810385664] [client] AH01797: client denied by server configuration: /usr/local/apache2/htdocs/osTicket/
    [Tue Jun 17 08:40:23.911499 2014] [access_compat:error] [pid 25118:tid 139887715976960] [client] AH01797: client denied by server configuration: /usr/local/apache2/htdocs/osTicket/favicon.ico
    [Tue Jun 17 08:40:24.115030 2014] [access_compat:error] [pid 25118:tid 139888036017920] [client] AH01797: client denied by server configuration: /usr/local/apache2/htdocs/osTicket/favicon.ico
    [Tue Jun 17 08:40:24.283471 2014] [access_compat:error] [pid 25118:tid 139887768426240] [client] AH01797: client denied by server configuration: /usr/local/apache2/htdocs/osTicket/favicon.ico

  • definitely a webserver config issue.  The server is denying the request.
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