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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Emails are fetched only after reboot

Hello everyone

I already setup OS-Ticket on AWS and everything is ok, but there is an issue: Emails are not fetched automatically, only if I reboot my server. After reboot, all mails are received correctly as tickets, but if I dont reboot my server again, there will be no new fetch.

Email settings: Email Fetching: Enable   Fetch on auto-cron 

Is there anything else I have to do in order to automatically receive emails?

Please kindly provide details or thought about resolving this issue

osTicket Version v1.9.0-3-gae5e138 (ae5e138)
Server Software Apache/2.2.27 (Amazon)
PHP Version 5.3.28
MySQL Version 5.5.37
PHP Extensions

gdlib Used for image manipulation and PDF printing

imap Used for email fetching


xml-dom Used for HTML email processing

json Improves performance creating and processing JSON

gettext Improves performance for non US-English configurations

mbstring Highly recommended for non western european language content

Thank you very much


This discussion has been closed.