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Emails are fetched only after reboot

Hello everyone

I already setup OS-Ticket on AWS and everything is ok, but there is an issue: Emails are not fetched automatically, only if I reboot my server. After reboot, all mails are received correctly as tickets, but if I dont reboot my server again, there will be no new fetch.

Email settings: Email Fetching: Enable   Fetch on auto-cron

Is there anything else I have to do in order to automatically receive emails?

Please kindly provide details or thought about resolving this issue

osTicket Version     v1.9.0-3-gae5e138 (ae5e138)
Server Software     Apache/2.2.27 (Amazon)
PHP Version     5.3.28
MySQL Version     5.5.37
PHP Extensions     

    gdlib     Used for image manipulation and PDF printing

    imap     Used for email fetching

    xml     XML API

    xml-dom     Used for HTML email processing

    json     Improves performance creating and processing JSON

    gettext     Improves performance for non US-English configurations

    mbstring     Highly recommended for non western european language content

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