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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Feature Request: Repeated alert about overdue tickets

I noticed that osTicket only notify staff member once about  overdue ticket.

It would be nice to have configurable "overdue notification" systems that would:

1. Notify staff member more frequently based on ticket priority, and may be other factors.
2. Will send overdue ticket report to team leader/manager


  • Yes I would like this feature as well.
  • Thank you for the suggestion.  I have added it to the Feature Request Document that I maintain for the devs.
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