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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket Core, v1.9.1 - DB Error #1062

Why am I getting those messages DB Error #1062?


  • You should post the rest of the error.

  • I am putting the error

    B Error #1062

    [INSERT INTO ost_form_entry_values SET field_id = 5, value = '<101367>Solicitud de hold', entry_id = 26] Duplicate entry '26-5' for key 'PRIMARY'

    ---- Backtrace ----
    #0 C:\xampp\htdocs\osticket\upload\include\mysqli.php(163): osTicket->logDBError('DB Error #1062', '[INSERT INTO os...')
    #1 C:\xampp\htdocs\osticket\upload\include\class.orm.php(209): db_query('INSERT INTO ost...')
    #2 C:\xampp\htdocs\osticket\upload\include\class.dynamic_forms.php(713): VerySimpleModel->save()
    #3 C:\xampp\htdocs\osticket\upload\include\class.ticket.php(2443): DynamicFormEntry->save()
    #4 C:\xampp\htdocs\osticket\upload\open.php(36): Ticket::create(Array, Array, 'Web')
    #5 {main}

    Log Date: Wed, Jun 18 2014 12:03pm IP Address:
  • It looks like the system is trying to save something which since it already exists and is resulting in a duplicate primary key.  Why the system is trying to save a duplicate I don't know.
  • Thank very much I saw the problem and I fixed it
  • Right on!  
    Should I close this thread?
  • yes thanks
This discussion has been closed.