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Any idea about where this field is configured?

Hi Folks,
Under the customer  Tickets view, there is a column called "Phone Number". It is showing empty for me (See below). Any ideas where this information is entered?

Thanks in advance,


  • Thanks @ntozier, I checked the post but I don't think is related to my problem (or at least I can't see the connection).

    I noticed that the screen shot is missing from my initial post, so here it goes:

  • I'm presuming that the phone number that should be displayed is the phone number configured for the department that the ticket is assigned to, because that would make sense to me.  But departments do not have a phone number field.

    It doesn't make sense to me that this would be the client phone number... since they would know their own phone number right?  So maybe its supposed to be the company phone number? (configured at Admin panel -> Dashboard -> Company)

    ----=[ break ]=----

    I just spoke with Peter, and he says that was intended to be the client phone number and that its going to be removed in a forth coming update and should be ignored.  I told him that we should add a phone # field to departments. :)  It does not work atm.  Mystery solved.
  • Outstanding @ntozier! Mystery solved indeed!

    I do think adding  Department Number (and Extension) in this table would be beneficial for customers.

    Thanks again! :-)
  • Very welcome. :)
This discussion has been closed.