I'm presuming that the phone number that should be displayed is the phone number configured for the department that the ticket is assigned to, because that would make sense to me. But departments do not have a phone number field.It doesn't make sense to me that this would be the client phone number... since they would know their own phone number right? So maybe its supposed to be the company phone number? (configured at Admin panel -> Dashboard -> Company)----==----I just spoke with Peter, and he says that was intended to be the client phone number and that its going to be removed in a forth coming update and should be ignored. I told him that we should add a phone # field to departments. :) It does not work atm. Mystery solved.