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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Insert a form into canned response

If this was possible you could follow up with a satisfaction survey.

Comments

  • This has been suggested before.

    It's been recommended that you utilize a third party survey service (like SurveyMonkey) and include a custom url to the site with ticket# name etc in your closing statement. (which you can use the canned responses to do)
  • Yes, that is the way I do it now, just thought it might be a nice end to a ticket history if you can read the form results right there when looking at the ticket thread.  Just a suggestion, this OS Ticket software is amazing!
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