Hi,
if requried fields are missing, it should not be possible to close a ticket. This feature should be possible to set in the admin area.
(This ruins some statistics :-) )
What do you think?
Simon
Nobody interested in this?
I know this is old, but this is still a suggestion I upvote!
This is an old thread Nov 2014 and this is already a feature in osTicket (or will be when 1.10 is released).Killing zombie thread with a head shot.Closing old thread.