osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Ticket Submitter Not Receiving Auto Response
This is strange. I have the latest version of OSTicket, 1.9.2
People can open a ticket via my website, /support and receive the normal autoresponse. BUT if they email the ticket, they don't receive anything. The ticket is open and I receive notification, but the person who sends receives nothing. I have tried from various accounts and have confirmed the issue.
My settings haven't changed. But suddenly this functionality is broken.