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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How do Service Time and Response Time works and the Statistics into the dashboard?

I need to know how those Statistics are represented by each member of staff in time special by time. If this time is by minutes, seconds or quarter.


  • this topic  before is for  this version osTicket Core, v1.9.2 t

  • no idea what they are.  The Dashboard is so bad that I've pretty much ignored its existence.  The good news is though that its on the table for a revamp.
  • ok thanks
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