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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Successful upgrade from 1.7.x to 1.9.2 with 2 minor issues and one question

Everything went smoothly during upgrade all tickets and users in place however I ran into 2 things.

1. Dashboard: Data is in the tables but not populating on the chart
2. When I login despite deleting the setup dir it still pushes me to /scp/upgrade.php it does say everything is up to date how can I have it just take me to the staff panel like it used to? My other support agents all get directed there but me I get pushed to upgrade.php

Here's my question what is the proper way to setup the system to accept e-mail ticket submissions?
1. I've setup an e-mail
2. Everything confirmed in the e-mail address settings
3. New ticket settings are set
4. IMAP is set and confirmed
5. Sending E-mail is disabled

I sent an e-mail to that address and no ticket was created. But the ticket showed up on that account via an e-mail client.

Any help would be appreciated.


  • 1. no idea.  check for logged PHP errors.

    2. I cannot replicate this behavior, and have never seen this happen.

    3. regarding email: Have you also setup Cron (or Windows TaskScheduler)?

  • Hi ntozier,

    1. Not sure what the deal was right clicked in the window that should've been displaying the chart hit reload and it worked yet a full on page refresh or cache dump wouldn't populate it.

    2. This just up and stopped happening after about 2 days no idea why kinda weird since that file it was pointing to was deleted upon completion of the upgrade. Odd.

    3. I just checked your link but it said Wiki Offline. I don't run a windows server so not sure how I'm going to enable Windows TaskScheduler but once the Wiki is back I'll be sure to read it and follow.

    Many thanks.
  • re 2. Maybe it was broswer cache?

    re 3. I see the same thing with the wiki atm, not sure whats up with that.  I'll ask the devs.  Since your not running a Windows server then you would follow the instructions for cron.
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