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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Deletion

Hi,

 

I noticed that my ticketing system is sending notifications to the patron for everything except for the deletion of tickets. When a ticket is created, a comment is posted by admin or a email is successfully sent to the system the patron is sent an email notification. But if someone goes into the system and closes of deletes a ticket, there is no notification sent to anyone in the system, internal or external. Is this an issue with my setup, or is this not a part of OSTicket's functionality.

 

Thanks,

Bri 

Comments

  • When you/some other staff agent delete a ticket or close it there is no message send to anyone. That's the normal behavior.

    To send a message to the ticket creator/owner you need to reply to the ticket and check/tick on the checkbox "Close on reply". Then the ticket is closed and the ticket owner is notified about ticket was closed.
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