osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I just updated to 1.9.1 and am very new to OSTicket
I'm on php 5.3 and am using imap for email fetching.
I've been trying this week to set up email piping, but after reading this
post I'm not even sure if it does what I think it does.
Right now the way things are set up is a customer emails a service account. A ticket is created from that email, but not until someone hits the "refresh" button, or the page auto refresh kicks in. I want tickets to be made even when no one is logged in to do these things.
I was told email piping could do this, but now I'm not so sure. I've set it up to the best of my abilities, but I dont even know if it's working, and I dont know where the error logs are stored to even check, so I'm pretty lost at this point.