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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email Piping

I just updated to 1.9.1 and am very new to OSTicket
I'm on php 5.3 and am using imap for email fetching.


I've been trying this week to set up email piping, but after reading this post I'm not even sure if it does what I think it does.
Right now the way things are set up is a customer emails a service account. A ticket is created from that email, but not until someone hits the "refresh" button, or the page auto refresh kicks in. I want tickets to be made even when no one is logged in to do these things.

I was told email piping could do this, but now I'm not so sure. I've set it up to the best of my abilities, but I dont even know if it's working, and I dont know where the error logs are stored to even check, so I'm pretty lost at this point.
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Comments

  • If your using imap you don't need to setup piping, but from the problem that you are describing you would need to setup cron or Windows Task Scheduler to run the cron.php every couple minutes-ish.  You could use piping instead of imap, but if you have imap running already you should be able to just setup cron.
  • I dont understand when you say "just setup cron". Setting it up so that a scheduled task runs cron.php sounds much less efficient than piping, especially since we're not managing our own server.
  • I also just found out today that some users have been getting bounce backs from our mail server with this error:

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

      pipe to |/home/wwwtrend/public_html/support/upload/api/pipe.php
        generated by service@trendtrunk.com
        local delivery failed

    I dont know if this is related, but I'm guessing that means the ones that aren't getting these errors, are working?
  • You've now told me that you have imap setup and have shown me an error that indicates that you are piping.  So... I'm not real sure what your actually asking.
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