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Canned Responses - Showing online, but not sent via email!
I'm using osTicket v1.9.2, php 5.3.3 on CentOS 6.5. I created a canned response, then created a filter and selected that canned response to be sent on a match. I selected "Emails" as the Target Channel. In the Settings--Knowledge Base, the "Enable Canned Responses" checkbox is checked.
The canned response is being posted to every ticket that comes in via email and matches the filter. However, the user is not getting the canned response via email. The user is getting an email generated by the "New ticket auto-reply" template (HTML version).