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Stops SLA

edited June 2014 in General Discussions
Hi,

I am trying to find a way to create a Ticket status that stops the SLA time.

Thanks and regards.

Comments

  • What do you mean stops?
  • Closed tickets no longer care about the SLA. ;)

    You can also make an SLA with an extremely long time period, and change the tickets SLA to that SLA.
  • Thanks a lot.

    But we cannot use something like "Waiting for client answer" ?
  • Firstly you have to set in the tickets menu, the SLA to none.

    image

    And after that, you have to set the default SLA for each department you are using:
    Let the settings to default SLA and it will not use any.

    image


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