osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
This ticket is currently locked by ...
Yesterday I upgraded from 1.8.1 to 1.9.2
Now when a stuff member reads a ticket and closes it again, the ticket is still signed as locked.
I changed "Agent Collision Avoidance Duration" to 5 min - as a solution the ticket is unlocked after this time.
But this is not the smart and elegant way ...
With version 1.8.1 the ticket got unlocked in the same second, the stuff member left the ticket.