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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Wish List: Auto Refresh for "Open tickets" queue

The subject is pretty self-explanatory.  I'd make it a configuration option, either:
  1. Auto refresh interval (seconds, with "0" meaning "no auto refresh") or...
  2. Auto refresh "yes" or "no" radio button, and a separate field for the interval.
This would make it easier to turn off email notifications, and leave it open in a browser window.

Jack

Comments

  • That feature is already implemented.

    Go to "My Preferences" (next to Staff Panel and Log out) in the staff panel

    Have a look at the "Profile Preferences":

    Preferences: Profile preferences and settings.
    Time Zone:                     — Select Time Zone —                     GMT -12.0 - Eniwetok, KwajaleinGMT -11.0 - Midway Island, SamoaGMT -10.0 - HawaiiGMT -9.0 - AlaskaGMT -8.0 - Pacific Time (US & Canada)GMT -7.0 - Mountain Time (US & Canada)GMT -6.0 - Central Time (US & Canada), Mexico CityGMT -5.0 - Eastern Time (US & Canada), Bogota, LimaGMT -4.0 - Atlantic Time (Canada), Caracas, La PazGMT -3.5 - NewfoundlandGMT -3.0 - Brazil, Buenos Aires, GeorgetownGMT -2.0 - Mid-AtlanticGMT -1.0 - Azores, Cape Verde IslandsGMT 0.0 - Western Europe Time, London, Lisbon, CasablancaGMT 1.0 - Brussels, Copenhagen, Madrid, ParisGMT 2.0 - Kaliningrad, South AfricaGMT 3.0 - Baghdad, Riyadh, Moscow, St. PetersburgGMT 3.5 - TehranGMT 4.0 - Abu Dhabi, Muscat, Baku, TbilisiGMT 4.5 - KabulGMT 5.0 - Ekaterinburg, Islamabad, Karachi, TashkentGMT 5.5 - Bombay, Calcutta, Madras, New DelhiGMT 6.0 - Almaty, Dhaka, ColomboGMT 7.0 - Bangkok, Hanoi, JakartaGMT 8.0 - Beijing, Perth, Singapore, Hong KongGMT 9.0 - Tokyo, Seoul, Osaka, Sapporo, YakutskGMT 9.5 - Adelaide, DarwinGMT 10.0 - Eastern Australia, Guam, VladivostokGMT 11.0 - Magadan, Solomon Islands, New CaledoniaGMT 12.0 - Auckland, Wellington, Fiji, Kamchatka                  
    Preferred Language:                     — Use Browser Preference —                     English - US (English)                   
    Daylight Saving: Observe daylight saving (Current Time: 01.07.2014 19:29)
    Maximum Page size:                     — system default —                     show 5 recordsshow 10 recordsshow 15 recordsshow 20 recordsshow 25 recordsshow 30 recordsshow 35 recordsshow 40 recordsshow 45 recordsshow 50 records                 per page.
    Auto Refresh Rate:                   — disable —                   Every 1 minEvery 2 minsEvery 3 minsEvery 4 minsEvery 5 minsEvery 6 minsEvery 7 minsEvery 8 minsEvery 9 minsEvery 10 minsEvery 12 minsEvery 14 minsEvery 16 minsEvery 18 minsEvery 20 minsEvery 22 minsEvery 24 minsEvery 26 minsEvery 28 minsEvery 30 mins                 (Tickets page refresh rate in minutes.)
  • edited July 2014
    Well, shazam!  It's a user preference!

    So, I'd like to see this in the global settings, and allow an option for users to override it in their own profiles.

    Thanks.
    Jack
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