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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Check Ticket Status Error

Good day. I'm having trouble in Check Ticket Status when I ask the link to follow the link is sent to the email, but clicking the link does not appear on the page with the Ticket, returning home in Check Ticket Status. Any solution?

link sent to the email https://gkmonteiro.adv.br/suporte/view.php?auth=o1xamaaaaafaaaaaaYKi0DvOoxfoxQ%3D%3D

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