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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Blank Emails

Messages sent out by our OS Ticket installation (1.9.2) are being received as blank and images are coming through as blank attachments instead of embedded into the email themselves.

I've come up with a temporary workaround by disabling rich text, but we would really like to have rich text enabled in our ticket system.

Any thoughts, tips, cryptic whisperings would be greatly appreciated.


  • I'm having problems: 1. receiving a blank email after create or respond a ticket. 2. User received a blank page When sending an account activation from the server. 3. Appear blank page when invalid is entered. What is the root cause of the problem?
  • what email client?
    what flavor mail server?
    are you seeing any errors?
    are you sending html emails?
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