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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OSTicket 1.9.2 Print returns

After upgrading to 1.9.2 the "print ticket" feature returns a
500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.

Any ideas?

PHP Version 5.4.3

System Windows NT INTRANET 6.0 build 6002 (Windows Server 2008 Standard Edition Service Pack 2) AMD64
Build Date May 15 2012 02:24:38
Compiler MSVC9 (Visual C++ 2008)
Architecture x64
Configure Command cscript /nologo configure.js "--enable-snapshot-build" "--without-dblib" "--without-pdo-dblib" "--without-pdo-mssql" "--with-pdo-oci=C:\php-sdk\php54dev\vc9\x64\deps\instantclient_10_2\sdk,shared" "--with-oci8=C:\php-sdk\php54dev\vc9\x64\deps\instantclient_10_2\sdk,shared" "--with-oci8-11g=C:\php-sdk\php54dev\vc9\x64\deps\instantclient_11_2\sdk,shared" "--disable-debug-pack" "--disable-static-analyze" "--disable-zts"
Server API CGI/FastCGI
Virtual Directory Support disabled
Configuration File (php.ini) Path C:\Windows
Loaded Configuration File C:\php\php.ini
Scan this dir for additional .ini files (none)
Additional .ini files parsed (none)
PHP API 20100412
PHP Extension 20100525
Zend Extension 220100525
Zend Extension Build API220100525,NTS,VC9
PHP Extension Build API20100525,NTS,VC9
Debug Build no
Thread Safety disabled
Zend Signal Handling disabled
Zend Memory Manager enabled
Zend Multibyte Support provided by mbstring
IPv6 Support enabled
DTrace Support disabled
Registered PHP Streamsphp, file, glob, data, http, ftp, zip, compress.zlib, phar
Registered Stream Socket Transportstcp, udp
Registered Stream Filtersconvert.iconv.*, mcrypt.*, mdecrypt.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk, zlib.*

 

Comments

  • edited July 2014

     

  • a 500 error is a internal webserver error.  Generally speaking its a generic error that tells us nothing more then "hey something went wrong."  Please consult your error logs for your web server and find the error there and post it.
  • Thank you. Here is some information I found.

    2014-07-04 00:51:28 192.168.168.18 GET /it-support/ticketing/upload/scp/tickets.php id=1119 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1279
    2014-07-04 00:51:29 192.168.168.18 GET /it-support/ticketing/upload/scp/autocron.php - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1154
    2014-07-04 00:51:29 192.168.168.18 GET /it-support/ticketing/upload/scp/ajax.php/config/scp - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1294
    2014-07-04 00:51:30 192.168.168.18 GET /it-support/ticketing/upload/scp/ajax.php/draft/ticket.response.1119 - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1450
    2014-07-04 00:51:30 192.168.168.18 GET /it-support/ticketing/upload/scp/ajax.php/draft/ticket.note.1119 - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1372
    2014-07-04 00:51:41 192.168.168.18 POST /it-support/ticketing/upload/scp/ajax.php/draft/7276 - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1404
    2014-07-04 00:51:41 192.168.168.18 POST /it-support/ticketing/upload/scp/ajax.php/draft/7277 - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1450
  • One more test produced:

    2014-07-04 02:36:24 192.168.168.18 GET /it-support/ticketing/upload/scp/ - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1251
    2014-07-04 02:36:25 192.168.168.18 GET /it-support/ticketing/upload/scp/autocron.php - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1194
    2014-07-04 02:36:25 192.168.168.18 GET /it-support/ticketing/upload/scp/ajax.php/config/scp - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1375
    2014-07-04 02:36:28 192.168.168.18 GET /it-support/ticketing/upload/scp/tickets.php status=closed 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1280
    2014-07-04 02:36:30 192.168.168.18 GET /it-support/ticketing/upload/scp/autocron.php - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1173
    2014-07-04 02:36:30 192.168.168.18 GET /it-support/ticketing/upload/scp/ajax.php/config/scp - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1317
    2014-07-04 02:36:31 192.168.168.18 GET /it-support/ticketing/upload/scp/tickets.php id=1124 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1263
    2014-07-04 02:36:32 192.168.168.18 GET /it-support/ticketing/upload/scp/autocron.php - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1175
    2014-07-04 02:36:32 192.168.168.18 GET /it-support/ticketing/upload/scp/ajax.php/config/scp - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1296
    2014-07-04 02:36:33 192.168.168.18 GET /it-support/ticketing/upload/scp/ajax.php/draft/ticket.response.1124 - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 205 0 0 1156
    2014-07-04 02:36:33 192.168.168.18 GET /it-support/ticketing/upload/scp/ajax.php/draft/ticket.note.1124 - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 205 0 0 1124
    2014-07-04 02:36:35 192.168.168.18 POST /it-support/ticketing/upload/scp/ajax.php/draft/ticket.response.1124 - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1442
    2014-07-04 02:36:35 192.168.168.18 POST /it-support/ticketing/upload/scp/ajax.php/draft/ticket.note.1124 - 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 200 0 0 1384
    2014-07-04 02:36:37 192.168.168.18 POST /it-support/ticketing/upload/scp/tickets.php id=1124 80 - 192.168.168.189 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 500 0 0 1274
  • Another error log from PHP via FastCGI

    [04-Jul-2014 02:36:37 UTC] PHP Warning:  require(C:/inetpub/wwwroot/it-support/ticketing/upload/include/mpdf/config.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\it-support\ticketing\upload\include\mpdf\mpdf.php on line 1083
    [04-Jul-2014 02:36:37 UTC] PHP Fatal error:  require(): Failed opening required 'C:/inetpub/wwwroot/it-support/ticketing/upload/include/mpdf/config.php' (include_path='./;C:/inetpub/wwwroot/it-support/ticketing/upload/include/;C:/inetpub/wwwroot/it-support/ticketing/upload/include/pear/') in C:\inetpub\wwwroot\it-support\ticketing\upload\include\mpdf\mpdf.php on line 1083

     

  • Fixed the issue.

    the 1.9.2 verion did not copy over config.php that was to be located at
    upload->include->mpdf->config.php

    after we re-extracted the file from the Zip (which was included) and placed it in the folder, it worked.

  • HAve you confirmed that the file exists?
    C:/inetpub/wwwroot/it-support/ticketing/upload/include/mpdf/config.php
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