osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Want to not create a ticket using email
This is a bit different to most of the other posts I see about email ticket generation.
I want to NOT generate a new ticket from email.
I want our staff to raise tickets for our customers, and have the customer to be able to respond to existing tickets.
But I do not want to have the system generate a new ticket from a email.
I have email collection working, and it is updating tickets, that already exist, so that is working fine.
But I don't want to have the system generate tickets from a new email.
Two reasons, the first is the role that OSTicket will be used for, and also SPAM. If our OSTicket email address gets out to spammers, the system will become unworkable is very short period of time.
How is everyone else stopping spam generating tickets in OSTicket.
I have found out where to switch off auto-respond for the email, and that stops OSTicket sending a response, but it still creates a ticket, even if it doesn't auto-respond.
If there is a setting, or tick box, that sorts this I can't find it. I have goggled and searched for the best part of a week and to no avail.
Any guidance appreciated.