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Can some one please help me with initial setup please.
I'm struggling to find out what I need to do.
I'm using latest 1.9.2 version.
i want to send emails on a new ticket to
1. the member who opened the ticket. (currently not working)
2. all of the support members. (Now only Default System Email is getting the alert msg. No one else.
On new reply, the stuff who last responded should get email and if stuff replies, the member who created the ticket should get notification.
I'm struggling to get this sorted out.
Can anyone please help?