Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Cron runs successfully, but emails not being fetched (v1.9.2)

Hi,

I'm using using:

OS Ticket v1.9.2.
Apache version 2.2.26
PHP version 5.3.27

Email fetching works when I use autocron. Tickets get created.

However, running cron gets the following response, but doesn't download emails or create tickets.

Please help.

Thanks.

--2014-07-03 18:55:01--  http://support.qarve.com/api/cron.php

Resolving support.qarve.com... 103.11.189.31 Connecting to support.qarve.com|103.11.189.31|:80... connected.

HTTP request sent, awaiting response... 200 OK

Length: 68 [text/html]

Saving to: `/dev/null'

 

     0K                                                       100% 5.84M=0s

 

2014-07-03 18:55:01 (5.84 MB/s) - `/dev/null' saved [68/68]

Comments

  • Please consult your PHP error log to see if you are getting an error.
  • As we're running on a shared hosting environment, PHP error logs are not available. Is there some other way we can troubleshoot this issue?

    Thanks.
  • @ntozier Don't know if it helps, but wasn't there some error directive that could be turned on to show the php errors inside osticket? Or do I not remember this correctly?
  • I've checked the error_log file in SCP. However, there were no errors when cron ran. The last three errors were as follows, but these appear unrelated to the issue at hand:

    [04-Jul-2014 19:33:49 Asia/Singapore] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/reselle/public_html/support.qarve.com/include/staff/header.inc.php:72) in /home/reselle/public_html/support.qarve.com/include/staff/header.inc.php on line 80
    [04-Jul-2014 19:50:27 Asia/Singapore] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/reselle/public_html/support.qarve.com/include/staff/header.inc.php:72) in /home/reselle/public_html/support.qarve.com/include/staff/header.inc.php on line 80
    [04-Jul-2014 19:50:31 Asia/Singapore] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/reselle/public_html/support.qarve.com/include/staff/header.inc.php:72) in /home/reselle/public_html/support.qarve.com/include/staff/header.inc.php on line 80
  • If you have configured email... and setup cront and its running with no errors, then it sounds like it should be working to me.  Try checking your mail server logs?
  • Hi,

    I've switched to the email piping method. It works fine now. Thanks.

    JX
  • Okies.  I'll close this thread then.  Please feel free top post again if you have another question, comment, etc.
This discussion has been closed.