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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Unable to load tickets


I hope somebody can help.

When click on a ticket, the system hangs and doesn't load the ticket information.

I'm using v1.9.2.

Any help is much appreciated.


  • Please see your PHP and webserver error logs and post any errors you are getting here.
  • Hi,

    I am unable to access any error logs since I'm hosting the osticket application on 1and1.

    Any other thoughts?
  • Hi,

    I read an article which stated that the .htaccess file is a possible cause of the 500 errors on 1and1. I asked 1and1 for access to remove or modify this file to check but for some reason they stuggled with the concept. Anyway, I gave up and moved the entire application and database onto a different server and it all started working again.

    Obviously I've not really figured out what it was that caused an issue on the 1and1 servers.

    Thanks for the help anyway.
  • Very welcome.  I'll go ahead and close this thread.
This discussion has been closed.