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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Upgrade procedure

Can someone let me know what files to upload from the 1.9.2 package. I currently am running 1.9.1. I'm pretty sure I don't need everything and I read a closed discussion that didn't really help with what files/folders need to be uploaded.

Any help would be great.


  • the /upload directory.
  • I typically remove any and all image folders.  I have replaced many with my own and over writing them makes for more work.  Also uploading the files to my server is quicker.  On a side note would be nice if there was a download option to download a copy minus the images.  Wold save others time as well as some bandwidth here.
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