Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Email Access Link

I have a problem with the access link sent to users via e-mail. 
When I click the link in the e-mail, I get sent to a blank page.
The url shown in  the browser is like this: my_domain_name/tickets.php?id=5X

System Info:
osTicket Version: v1.9.1 
Server: Apache/2.2.25 
PHP Version: 5.3.3
MySQL Version: 5.6.19

Thank you


  • edited July 2014
    I'm having the same problem, all e-mails are blank. They contains only a "noname" file.
    I have this in error_logs:

    [Fri Jul 04 22:22:21 2014] [warn] [client my.ip] mod_fcgid: stderr: PHP Fatal error: Call to a member function getId() on a non-object in /var/www/vhosts/ on line 71, referer: ;

     [Fri Jul 04 22:35:04 2014] [warn] [client my.ip] mod_fcgid: stderr: PHP Fatal error: Call to a member function getEmail() on a non-object in /var/www/vhosts/ on line 784, referer: ;

    I use:
    PHP 5.5.14 (cgi-fcgi)
    MYSQL 5.5.38-log
    osTicket: 1.9.2
    Apache: 2.2.15-30.el6.centos
  • @Dylan: if you are getting a blank page you will need to consult your php error logs and see what the errir is that is being logged.

    @Kaos please start your own thread.  Thanks.
  • Hi ntozier, 
    I have this error in  my php error log files:

    PHP Fatal error:  Call to undefined method OsticketConfig::showRelatedTickets() in ..\include\class.nav.php on line 284

    Can you help me?
  • Solved with the restore of the file class.nav.php from the original file.
    Now it works!
    Many Thanks.

  • Very welcome @Dylan.  I'll presume that you were modifying your source files?  Let me know and I'll close this thread.
  • Yes ntozier, I have modified the file.
Sign In or Register to comment.