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Mark closed tickets Read-Only after specific duration

Hello,

Currently if any user responds on a closed ticket, response reopens the ticket. I understand that, there's nothing available at present to close the tickets permanently.

It would be really helpful, if a facility is made available which will enable admins to Lock the 'Closed' tickets permanently and mark them as Read Only after specified duration of time.

Thanks 

Comments

  • +1!

    Jack
  • Perhaps via a filter : ... on recieve mail ...if ticket locked -> do not reopen ticket

    This way you don't fix it system wide but instead by emailbox (department)
  • Perhaps via a filter : ... on recieve mail ...if ticket locked -> do not reopen ticket  
    How do I lock the tickets? that option itself is not available, isn't it?
  • No, it is not.
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