osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I i write a response to a customer using the webportal, (a few lines with a carriage return) The email the customer gets is showed one sentence After another showing no returns in the text. I have to write in HTML code to get the carriage returns in the text.
Is it possible to make the reply (response) text field be a rich text editor ??