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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Guideline not showing text

I believe yesterday everything work very well.
Today i noticed graph activity is not showing.
Same goes with statistics below graph.
And also, guideline from question mark "?" also not showing any text unlike yesterday.

If i did something wrong, i am really need your kind advise here. Please take a look at attached items. Thanksomuch.

osTicket v1.9.2
Apache 2.4.9
MySQL 5.6.17
PHP 5.5.12
PHPMyAdmin 4.1.14
SQLBuddy 1.3.3
XDebug 2.2.5
Firefox v30

Comments


  • z.png
    529 x 240 - 6K
  • I have the same problem

    Apache version 2.4.9

    MySQL version 5.6.19

    PHP 5.5.14

    Firefox v30

    IE 10

     

  • @mroasis, Generally if you see this type of behavior it means that the web server is not properly handling the AJAX requests.  Please take a look at Admin panel -> Dashboard -> Information and post the results here.  This is almost always an issue with the webserver configuration or php configuration.
  • edited July 2014
    there you go.. i found this but dont know which to change

            <tr><td><i class="icon icon-<?php
                    echo extension_loaded('mbstring')?'check':'warning-sign'; ?>"></i>
                </td><td>
                <code>cgi.fix_pathinfo</code> =
                    <?php echo ini_get('cgi.fix_pathinfo'); ?>
                </td><td>
                <span class="faded">"1" is recommended if AJAX is not working</span>
            </td></tr>
    z.jpg
    824 x 496 - 122K
  • What does your Apache error log say?
  • compile  mod_php55  for apache24  without  AP2FILTER  [ EXPERIMENTAL]

    and in php.ini

    uncomment     cgi.fix_pathinfo = 1    for Ajax
  • compile  mod_php55  for apache24  without  AP2FILTER  [ EXPERIMENTAL] and in php.ini uncomment     cgi.fix_pathinfo = 1    for Ajax
    how do i compile mod_php55 for apache24 without AP2FILTER ??
  • What does your Apache error log say?
    this is latest error log (date today).. but i already uncomment cgi.fix_pathinfo=1

    [Wed Jul 16 09:15:23.388935 2014] [mpm_winnt:notice] [pid 5372:tid 384] AH00455: Apache/2.4.9 (Win32) PHP/5.5.12 configured -- resuming normal operations
    [Wed Jul 16 09:15:23.425813 2014] [mpm_winnt:notice] [pid 5372:tid 384] AH00456: Apache Lounge VC11 Server built: Mar 16 2014 12:13:13
    [Wed Jul 16 09:15:23.425813 2014] [core:notice] [pid 5372:tid 384] AH00094: Command line: 'c:\\wamp\\bin\\apache\\apache2.4.9\\bin\\httpd.exe -d C:/wamp/bin/apache/apache2.4.9'
    [Wed Jul 16 09:15:23.438770 2014] [mpm_winnt:notice] [pid 5372:tid 384] AH00418: Parent: Created child process 4984
    [Wed Jul 16 09:15:24.155397 2014] [mpm_winnt:notice] [pid 4984:tid 308] AH00354: Child: Starting 64 worker threads.


    Please advise
  • sorry man i have unix with apache and php55.  AP2FILTER is for unix. you have to see your php.ini. i dont know apache for windows. sorry
  • @mroasis, I think that @gdakos was trying to share the solution to his own problem with you.  It's entirely likely that his solution has nothing to do with your issue since your using different versions of Apache on different OSes.  The Apache error log doesn't appear to have assisted us in narrowing down your issue. Can you check your Apache Access logs?

    For the record, I think that it's WAMPServer that's causing you issues.
  • for your information, first when i install osticket everything work fine including the dashboard. and i install mod equipment management. after open several tickets to test mod system flow, i noticed dashboard no more showing graph and tables. im not sure if the mod i installed conflict with my wamp server.

    here is my latest apache access log when i open dashboard:-

    127.0.0.1 - - [18/Jul/2014:11:18:50 +0800] "GET /helpdesk_v1/scp/ajax.php/config/scp HTTP/1.1" 200 196
    127.0.0.1 - - [18/Jul/2014:11:18:51 +0800] "GET /helpdesk_v1/scp/ajax.php/report/overview/table/groups HTTP/1.1" 200 142
    127.0.0.1 - - [18/Jul/2014:11:18:51 +0800] "GET /helpdesk_v1/scp/ajax.php/report/overview/graph?start=&period=now HTTP/1.1" 200 265

  • Uninstall mod equipment management.
    If things work then the mod must be breaking things.
    We do not provide support for 3rd party modifications, you need to contact the author.
  • yup understood that very well.

    I did some test on ajax script and the result is equipment management break the code. so right now im not using equipment management. it just not meet my requirement. thx @ntozier
  • Glad that I could help.  I'm going to mark this thread as resolved and close it.  Please feel free to start a new thread if you have another question, comment, etc.
This discussion has been closed.