osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
i just started play with osticket system and i found few missing features:
1. How i upload another lang to system? :)
2. When i have 2 task i cant merge them - ex. user wrote 2 mails in one case.
3. When user replay for task email go to comment in the old ticket but i cant make new from this mail - like unmerge.