osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Removing Help Topics - Relocation Tickets
We are in the process of upgrading to 1.9 and we have had a number of requests to cut down on the number of Help Topics or reorganize them to make it simpler to decide which topic to choose. We will consolidate them when we roll out. But we do not want to lose those tickets. Will they self assign to a default?
We currently have a:
Computer Support / Calendar Request.
Computer Support / Password Change
How can we move tickets from (for example) Computer Support / Password Change to just Computer Support or to a new topic just called Password Change? Would this be a move them one by one? What happens if we delete the Help Topic Computer Support / Password Change? Do those tickets move somewhere or will they be deleted? Thanks!