Hello,tickets marked as closed can be reopened by the user. it is possible to stop this?
Not using the current ui.You would have to modify the core source files. There is already a thread here on the forums about how to do this.
Hello,the thread is this? http://forum.osticket.com/d/discussion//mark-closed-tickets-read-only-after-specific-duration/p1
No.This thread:http://forum.osticket.com/d/discussion//preventing-clients-from-reopening-a-ticket