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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Premade Replies not working

My premade replies are not working.  Using version  (v1.6 ST).

Nothing shows up in the reply, or on the screen when I select a reply.  Even the default replies that were there at install do not work.
I've tested this with IE9, Chrome, and Firefox.
Any suggestions would be appreciated.


  • Moving thread to 1.6 section of the forums.

    I would recommend that you clear your browser cache.
    I would recommend that you upgrade to a newer version as 1.6 is no longer supported.

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