It would be nice if we had a deep level of configuration for this. Perhaps the ability to add deeper levels to Organisations: you could have an organisation containing all the users, and then separate them into "departments" as you choose.Each department could have slightly different permissions as you choose so that members of a Managers department could be see all the tickets of the organisation and perhaps receive notifications when a member of their organisation creates a ticket to be set on an individual basis, whereas the regular users could only see their own.You could also set each department to have a Team Leader who can be set to get notifications when a member of their department creates a ticket and can view all the tickets of their department.It would be nice to have the deeper configuration options.