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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Another PHP IMAP extension enabled for IMAP/POP3 email fetch to work

I have php imap installed, OsTicket sees it supposedly via the scp/system.php page, screen shot of php info and osticket attached
Fetch always errors with osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!
Details in screenshot, os is CentOS release 6.5 (final)
PHP 5.4
osTicket 1.9.2
Could it be a firewall issue and not truly that the imap isn't installed, because php and even osticket says it is.


  • I cant upload the file for some reason here is the copy paste
    Server Information
    osTicket Version v1.9.2 (4827655)
    Server Software Apache/2.2.26 (Unix)
    PHP Version 5.4.26
    MySQL Version 5.5.31
    PHP Extensions
    x gdlib Used for image manipulation and PDF printing
    x imap Used for email fetching
    x xml XML API
    x xml-dom Used for HTML email processing
    x json Improves performance creating and processing JSON
    x gettext Improves performance for non US-English configurations
    x mbstring Highly recommended for non western european language content
    x phar Highly recommended for plugins and language packs
    PHP Settings
    x cgi.fix_pathinfo = 1 "1" is recommended if AJAX is not working
    Database Usage
    Database Space Used 1.98 MiB
    Database Space for Attachments 0.01 MiB
  • edited July 2014
    You should check and make sure that you do not have multiple versions of PHP installed, and multiple php.ini files.  It sounds like a case where the webserver is using one version for the web site and another version for command line (Or two different php.ini files).

    You should probably provide the error that you are getting.
    Also since you say you are running CentOS are you also running SELinux? (if you are try shutting it off to see if it's causing problems)
  • I will check that when I get home, I was running with the direct path to php that webuzo uses, but will definitely check to make sure. Thanks for tip, oh and as far as the error, the only error I can find a trace of is the IMAP extension must be enabled error. Not sure where else to look for another error
  • Checked it and you are correct, weird thing is the php that webuzo uses for its cron jobs is not the same php that is loaded via the php.ini, the php.ini i changed through webuzo was the default system php, but the cron uses one somewhere else.

    Anyways, thank you ntozier for your help!  It is working
  • Very welcome.  Honestly if I hadn't run into this myself (and seen other people have the exact some problem here on the forums from time to time) I probably wouldn't have thought about it. :)  I'll mark this as resolved and close the thread.  If you have another question please feel free to start a new thread.
This discussion has been closed.