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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Only the current staff member showing up under ticket activity

Howdy!

When I Go into Staff Panel > Dashboard > (Select time period) > Statistics > Staff

Only the staff member logged in can see the amount of tickets they've done. Is this a setting somewhere so I can see ALL agents ticket activity? Even with an account that is an admin, all I can see is myself. There has been activity from other staff members.

Am I doing something wrong?


EDIT: Nevermind. I had to set the setting under Admin Panel > Staff > Groups > *team name* > Can View Staff Stats.

I had ticked that box, but I had to log out and back in to see it's effects.

Comments

  • Glad that you found that.  I'll close this thread, but please feel free to start a new thread if you have another question.
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