I have been working with osTicket for the last month and I am feeling that there are a lot of limitations to it. I was wanting to get other peoples feedback. Here are the limitations that I have noticed.If a person / client submits a ticket you will get a email notification that there is a ticket been submitted and it assigned it a ticket number with the issue.Cons- you can not reply to the client via email to let them know " the email notification, that you have received it and will be working the issue" You have to be logged into osTicket for the client to get a reply from the tech. We do not use a 24/7 tech system. We work the tickets as they are sent to us via email, so there. If you have other people on your team they are not notified that you are working the ticket, no email is sent to your internal team to let them know that Joe... has replied to the ticket and is taking control of the ticket. Pro'sLike the Knowledge database- the over all feel of the system much better than a wikiThe CSS script is easy to mess with and make it more of your company colors and logosI would really like to get other peoples feedback on Pros and Cons, I am presenting this as a replacement for an old out of date system and it only has a few perks that are making it sound feel better, Im thinking of trying a few other ones before I decide.