yip got it set to Private.this is from the help menu; stating that it is only for the web portal.Registration Method and Registration Required are used together to configure how users register and access the web portal of your help desk. The table below summarizes how the two settings are interpreted by the system.Registration RequiredRegistration MethodResultNoPublicRegistration encouraged but not required for new tickets.YesPublicRegistration and login are required for new ticketsNoPrivateAnyone can create a ticket, but only agents can register accountsYesPrivateUser access is by invitation onlyNoDisabledNo one can register for an account, but anyone can create a ticket. This was how osTicket functioned prior to 1.9YesDisabledDisable new tickets via web portal