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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Unable to login

Hello all.

Any of the users, including admin is able to login to the system, this probably after server update, tried to reset admin password editing the MySQL staff table but didn't work. Any other idea on how to login again?

Thank you.



  • You haven't really given us much to go on. [Such as starting version, current version, enviornment]  You haven't told us how you tried to reset the admin password editing the MySQL staff table.  I think that you would want to start here with this thread: Please read before requesting assistance.

    Did you copy the ost-config.php from /include from the old to the new?
    Did you install on a new database, or run the upgrader?
    Have you checked your PHP error log for errors?
    Have you checked your MySQL error log for errors?

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