osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
osTicket is very useful. But I can not use it with 3 main features missed:
1- Multi-language. It's also difficult for upgrade later.
2- Ticket status: I can not edit/define/translate into own language, even edit in hard code. And no have more status for Front-end (only with: Open & Closed).
3- Default Name Formatting: not same between Front-end & Back-end. (Such as: Fullname is good for Front-end).
Please upgrade osTicket with this features!