Hello,osTicket is very useful. But I can not use it with 3 main features missed:1- Multi-language. It's also difficult for upgrade later.2- Ticket status: I can not edit/define/translate into own language, even edit in hard code. And no have more status for Front-end (only with: Open & Closed).3- Default Name Formatting: not same between Front-end & Back-end. (Such as: Fullname is good for Front-end).Please upgrade osTicket with this features!Thank you!