I heard 1.9.4 rc1 will have the translation feature implemented here: http://www.osticket.com/blog/111. There is announced that (some of the) phase 2 translations will be available in this release candidate. Ok, phase 3 has not startet (translateable help topics etc.) but most of the users will be already happy when the gui (phase 2) is available in other languages. But I had forgotten to say that not all languages are complete. Even dutch. I have heard from Jared (crowdin) that a language must be at least 75% translated and at least 10% approved to find it's way in the release. So there is some work to do (dutch is 37 % translated)..