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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can we set up osTicket to not accept and send emails

I wonder whether we still can use osTicket as a support ticket system if we do not set it up to accept and send emails.


  • Yes you can.
    We used osTicket for about two years with out letting it check an email account (accept emails).
    We however did use it to send emails as that made a lot more sense for our use case (and getting alerts that there is a new ticket made sure we were more timely in answering and remembered to log into the system).

    note: I changed the title of your post since I felt that it was misleading as to the intent of the thread.
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