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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Is there not a "Ticket Closed" email template?

I thought there was a "Your ticket has been closed" email template, but I can't see it.

Admin Panel > Emails > Templates > Default Template

Is this correct?


  • These is no "ticket closed" template, and there never has been.

  • I had it confused with the canned response.

    I edited a sample to create a canned response advising ticket has been closed.

  • Thats what we do. 

    We also have a link to a survey site in our  "0 - Closed w/ Survey" canned response.  So that we can do exist surveys.  I am of course hoping for a "closing ticket" template down the road. :)
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