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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Cannot change company profile info in v1.9.3 - write/permission issue?

New osTicket user here and having write permission issues with the company profile.  I have located where to change it under Admin Panel -> Settings -> Company and entered the information I want to change but it will not "stick".  I get the exact same behavior over and over - says that it has updated successfully, but goes right back to what was in there when I first installed.  

I installed v1.9.3 through Softaculous and have done almost no customization outside of changing the logo and testing email piping.  Even when it was a completely brand new install, I was not able to change the company name.  Only change I made was to overwrite the "Copyright" footer PHP file to hard-code the correct company name, but can't find where the company profile is stored to change manually.

I've tried briefly changing permissions on the main "support" folder where OST is installed to 777 with no avail.

I really like the app so far and think it will work great once I can get a few minor things like this corrected.  Any assistance would be greatly appreciated.


osTicket Version: v1.9.3
Server Software: Apache/2.2.24 (Unix) mod_hive/3.6 mod_ssl/2.2.24 OpenSSL/0.9.8e-fips-rhel5 mod_qos/10.10 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/ mod_jk/1.2.35
PHP Version: 5.3.28
MySQL Version: 5.5.37


  • Have you looked at your MySQL query logs to see if there is an error being thrown?
  • Hi ntozier - thanks for your help.  I'll apologize as I'm not well versed in MySQL except for using it for some of our webcart activities and accessing the tables through phpMyAdmin when necessary. I've done some searching to see where to access (and/or determine if it's even enabled) but am coming up short.  Any help or pointers would be greatly appreciated.

    Thanks in advance...

  • How to configure your MySQL is a little beyond the scope... but I would recommend that you google "mysql query log my cnf" which should tell you how to configure the logs.  I personally have mine dump to the same directory as my webserver logs.
  • I can add that I have the same issue.  Clean install, downloaded zip code 1.93.

    I do not see any errors in MySQL logs but I have not had time to really comb through it.


  • I'm also having this problem, but there's nothing in the error log. I have a fresh 1.93 installation.
  • I'll do a fresh install of 1.9.3 today if I get the chance to see if I can replicate this.  But if multiple people are having this issue then someone should probably report it on github.
  • Should be fixed with next version, since I noticed this here at the commits to the develop branch:
  • I am also having this problem?
    what is the workaround?
    What table is this information stored in so that I may manually make the changes i need?
  • same issue with me...

    i changed the value on the database directly, and it was resolved..

    look for (your database prefix)_form_entry_values table on your database

    open it, and edit the value on the row with field_id 23 for Company Name

  • Having same issue on 1.9.3. I guess I'll play with the workarounds...
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