osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Cannot change company profile info in v1.9.3 - write/permission issue?
New osTicket user here and having write permission issues with the company profile. I have located where to change it under Admin Panel -> Settings -> Company and entered the information I want to change but it will not "stick". I get the exact same behavior over and over - says that it has updated successfully, but goes right back to what was in there when I first installed.
I installed v1.9.3 through Softaculous and have done almost no customization outside of changing the logo and testing email piping. Even when it was a completely brand new install, I was not able to change the company name. Only change I made was to overwrite the "Copyright" footer PHP file to hard-code the correct company name, but can't find where the company profile is stored to change manually.
I've tried briefly changing permissions on the main "support" folder where OST is installed to 777 with no avail.
I really like the app so far and think it will work great once I can get a few minor things like this corrected. Any assistance would be greatly appreciated.
osTicket Version: v1.9.3
Server Software: Apache/2.2.24 (Unix) mod_hive/3.6 mod_ssl/2.2.24 OpenSSL/0.9.8e-fips-rhel5 mod_qos/10.10 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/184.108.40.20635 mod_jk/1.2.35
PHP Version: 5.3.28
MySQL Version: 5.5.37